Product Problems & Returns Policy
Paint Stripping Problems
To strip paint or varnish successfully you need to invest time to learn the necessary techniques. Even the best paint stripping products still require you to use the correct methods that suit your type of project before they will work satisfactorily. Methods that work for varnish stripping for example differ from lacquer stripping etc. This website provides extensive guidance to help you easily find the methods that will work best for you.
If you have not invested your time into learning the correct techniques then the products will very likely under perform and maybe not work at all. This is not a failure in the product but the nature of paint stripping in general as the techniques are a very important part of any success. Our experience has helped us gain expert skills and the main thrust of this site is to pass this knowledge to you.
In our experience, when someone is suspecting faulty product, we generally find it’s a technique issue and not faulty products at all.
We suggest that if you have problems seek our assistance as follows:
- Read the manual, play the DVD (if supplied) and instructions supplied with the product.
- Watch the free online tutorials.
- Alternatively, have one of the home specialist experts come and visit you. They may make a charge for this visit.
If the products are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please email us at [email protected] with details of your purchase and your problem.
Change of Mind
We do not provide a refund if you have changed your mind about a particular purchase, so please choose carefully.